Showing results for 
Search instead for 
Did you mean: 
Everything you need to know about banking in QuickBooks Online - Discover more
Level 3

Deleted Questions

I posted a question a few months ago which seems to have disappeared. My profile shows that I have made 2 posts, but my list of posts only shows one of these (an answer I gave). How do I see the second post (my question and any answers)?


QuickBooks Team

Deleted Questions

Hello Phil_UK, 


Welcome to the Community page, 


So it could be something to do with the work we have been doing to make sure all community articles are up-to-date and that there are minimal duplicate questions. We will make a note of your username and make sure not to delete anything from you going forward. 

Level 3

Deleted Questions

Hello Ashleigh,


Thank you for your reply. However, I felt my question wasn't a duplicate question, as I had tried various searches and read a number of other questions before posting mine. Is it possible for you to recover that question? It would also be helpful if you could notify community members when you delete their posts - I've seen other posts where the question has been left but the poster has been directed to a different question with a suitable response, but that didn't happen here.


The question was about how UK charities should set up accounts for monies coming through donation sites (like JustGiving, Donorbox, etc.) where websites collect donations then pass them to the charity on a regular basis. I haven't found any similar question, but please let me know if there is one.


Deleted Questions

Hi there @Phil_UK


Thank you so much for raising your concern about the missing post. 


Upon further investigation, it does appear that it was removed. On rare occasions, this can happen if a post is incorrectly identified as a duplicate or spam, or didn't meet the community guidelines in some way. 


Unfortunately, I am unable to recover the post once it has been removed, but please feel free to repost your question, as I'm sure some users would be happy to share their experiences.


Regarding your inquiries about setting up an account for donations received from various websites, you may create a charitable account and give it a name based on the website from where you get the donation.


Here's how:


  1. Go to Settings .
  2. Select Chart of Accounts.
  3. Click New.
  4. In the Account dialog, select Expenses from the Account Type dropdown list.
  5. Choose Charitable Contributions from the Detail Type dropdown list.
  6. Enter a Name for the account (for example, Charitable Contributions from Donorbox).
  7. Hit Save and Close.


Check out this article for more details on the process: How to record donations or charitable contributions.


In addition, I've added this resource to learn more about tracking the money you received from donors: Track funds you receive from donors in QuickBooks Online.


If you have further questions about charities, please let us know. We're always here to help you.

Need to get in touch?

Contact us