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Level 2

Desktop app 4.3.0 keeps crashing

The desktop app for windows crashes every time I open a new tab. It repeatedly requests sign in, rejects the first password even when correct but accepts it second time then crashes. I thought this was happening because I was using an older version so just uninstalled it and installed 4.3.0 but same thing happens. the only benefit of using the app was to have several tabs open at once so it's really annoying and wasting time.

1 REPLY 1
QuickBooks Team

Desktop app 4.3.0 keeps crashing

Hello Sarah M, 

 

Welcome to the Community page, 

 

Can you first clear the apps cache files. Doing this helps in fixing any sort of errors in the system. Here's how to do that:

 

1. Click the Help menu at the top of the screen.

2. Select the Rest App Data option on the drop-down section. 

 

If you get the same result, uninstall and reinstall the Quickbooks Online app. This is to ensure you get the most recent version of the application.