DESKTOP ONLINE TOOL

You can use the trial version of QB Desktop for good if required.

Hello DW2662, thanks for posting on the Community page, We have tested the tool and it is working we tried it on chrome. Can you try it on a different browser and see if it then works for you. Fiat Lux, is kind of right, you could use the trail but that is not really the point of it as it is just for a one off kind of thing and not for good as they have put it as. The tool is what you should be using more to get your information. 

Hi Ashleigh, 

I have tried it on Chrome, as did my IT guys, but it didn't work, neither did Firefox or Edge.

Hello DW2662, thanks for trying that, I am presuming you are using this link and you have an intuit log in you can use to sing in with and at what point on that link I sent are you getting the error message? Have you uploaded the file? Loading the file? Before you upload the file? 

Hi Ashleigh,

I am clicking on the link that i was sent originally by QB back in May.  I enter my user name and password and then I get the error message.  I cannot get any further.

My IT guys, tried it on their computers and did not get any further either.  So its definitely not my computer.

Thank  you

Di

As the last resort, use the trial version of QB Desktop as I mentioned earlier. We can still use it today.

Hi Ashleigh,

I was told by your telephone support line earlier today, that I could not use the free Trial?

Please confirm if I can or not. If I can, how do I then access my old company files?

HI Di, have you tried the link I sent to you in the previous message, does the same thing happen on that one as well. 

Hi Ashleigh,

Yes it does.

Di

@DW2662 

Contact me in private and we can share the installer file for the trial version if needed.

Hi Ashleigh,

Do you have a resolution for me yet?  This is urgent and I was promised by QB that the data on our old Quickbooks Pro 2020 desktop version would be fully  accessible via your link. This is not the case and it needs to be resolved urgently.  Please contact asap.  Thank you. Di

Hi Di, we still don't have any further reports of this currently. Please call our UK support line on 0808 234 5337 so that your case can be escalated to our higher team for support.