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Level 1

Disallowed Expenses

For some reason QBSE is disallowing expenses such as train fares, petrol, motor insurance and motor tax. Is anyone able to explain why?

QuickBooks Team

Disallowed Expenses

Hi there, Luxemburger.


Travel expenses, including vehicle insurance and fuel are included in the allowable expenses in QuickBooks Self-employed. Sometimes, only a proportion of expenses these expenses are allowable: for example, you may have a monthly train card that you use during work hours, but also has a work in the evening or weekends.


In this case, you'll have to split your business and personal expense by estimating the proportion expense that is used for work.


However, if you've categorized it correctly, I'd suggest contacting our QuickBooks Customer Care. They can help you further with this concern.


Here's how to contact them: 

  1. Go to Help.
  2. Click Contact us.
  3. Enter a brief description of your concern in the Ask a question (or tell us what's wrong) field and click Continue.
  4. Choose an option in contacting our live support.

You can also reach our customer care team through email. Just go to QuickBooks Self-employed support team and enter the necessary information.


Let us know if you have other concerns by leaving a comment below.