This is not what we wanted you to experience in connecting your NatWest account to QuickBooks Self-Employed (QBSE), Grace. Let me provide you with possible resolutions to get successful connections between your bank and QuickBooks.
First, consider logging into your bank's website to check for any notifications or ongoing maintenance. Also, verify if your bank appears under multiple names in our list, and make sure you select the correct one.
Alternatively, clear your browser's cache to remove the excessive stored data that prevents a successful connection between the NatWest bank and QuickBooks. The following links below will guide you through the troubleshooting steps for your specific browser:
If you still cannot connect your bank, kindly follow this article to manually upload your transactions: Manually import transactions into QuickBooks Self-Employed.
On the other hand, you might find this resource helpful for guiding you on categorising your transactions: Categorise transactions in QBSE.
Should you have any further concerns regarding bank connections in QuickBooks, please do not hesitate to comment down below. The Community is committed to providing you with the support and answers you need.