Hello, Gail. I'm here to help you reconnect your HSBC bank to QuickBooks Online (QBO).
Based on the scenario, I'd recommend checking your bank website for alerts or notifications of an existing issue or maintenance that may have prevented your bank from connecting to QBO. If there's none, please get in touch with our Customer Care Support Team to investigate the issue further by accessing your account with proper tools. Since this is a public forum, we're unable to pull up your account information here for security reasons.
You can follow the steps below:
- Log in to your QBO account.
- Click the Help (?) icon.
- You can choose to Start a chat with a live expert or Get a callback from them.
Once connected, I encourage you to match and reconcile your bank entries to avoid duplicate or missed transactions. It would also help you identify discrepancies or errors.
Please let us know if you have further questions about reconnecting your bank account or any other concerns inside the program. Our team is always here to help. Have a good one.
