Hello there, lesley9,
Please have your customers access the invoice link through a private browser. This is to isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox and Internet Explorer: CTRL + Shift + P
If it works, let them use their regular browser and clear its cache. This deletes the stored cache files and get a clean slate in the browser. If not, they can use other supported browsers.
Here's an article for future reference: What Happens When You Send An Invoice?.
Let me know if you have other questions.
