We have had one other user mention the same issue this morning,we just need to gather some information so we can speak with our senior tier 2 technicians in case this is coming from the product itself. What browser are you using and are you on a windows or mac pc?Can you confirm if the same thing happens on a different browser and also did you have any pc updates run overnight?
Could you attach a screen shot of thisto your reply.
I'm using QB online using Chrome on a windows 10 PC. I don't use any other browsers. I have noticed this from last week but was hoping it would revert to normal. It hasn't. I think there had been a few small updates but not sure if before or after i noticed this.
I have attached a PDF of my screen.
Hi Margaret-Eaton, Thank you for the screen shot,
This issue may be happening as the page is zoomed too far out, to rectify you can go into the settings in Chrome ( 3 dots right hand side of the url) and you will see an option to zoom, if you select the minus this should reduce your screen size so that all information will show on one screen.
Can you try this and let us know?
Can you try selecting cntrl+ 0 if you are using a windows pc or command +0 if you are using a mac. I understand you do not have another browser other than chrome.If that does not work can you follow this guide to clear the cache and cookies in the browser and then shut down chrome and re-open it and log in.
We have spoken to the product developers and they have advised this is most likely a browser issue,I understand the zoom function will not resole this because of how small the screen would be.
If the above does not work we would recommend downloading Firefox as an additional browser and trying in there
I have been using chrome and QB for two years - this just started to happen - i have not changed any settings at all. Seems to me its a QB issue really!
You gave me the same "fix" for another issue i raised (this still is not resolved either) - the "message on invoice" box reduced to one line view. I cant keep closing, clearing and re opening - its just not practical and it doesn't fix the problem!!
You mentioned someone else had the same issue as me - is theirs fixed to the way it was? You haven't provided any solution at all really!
As we can not do a screen share on the Community we have to go through basic troubleshooting on the browser as if we were to raise this to our product engineers and it was fixed straight away we would be using up time which could be spent on fixing other issues. As QB is a cloud product its performance is impacted by changes to a browser. So this is always the first thing we have to go to.
We have spoken to our product engineers and explained the situation and that adjusting zoom is not an option.They have advised this is not a QuickBooks product issue and is related to the pc.To try on another computer to see if you get the same thing. There is a magnifier option that comes with windows which should be in the accessibility options.
We welcome if any other user has experienced this issue on chrome to add to this thread with any suggestions.
I get that but i have not changed any settings! one day it was fine the next it wasn't!! Same with the message box - it just changed itself. Surely that's a QB issue!? QB is always updating and changing.
Everything from my side has been the same. Just finding this very frustrating to be honest.
We appreciate your frustration and that you have changed nothing, as an alternative to the Community you do have the option of calling and speaking to our care team on 08082345337 and they will have the facility to do a screen share with you and connect to your computer to look at this further.
They can do some more testing and can take over the screen share and look at the pc settings, though I do have to state our senior tier 2 team have advised it is something we can not escalate as it is pc specific and not the product causing the issue.