"Does anyone else have problems adding a nationwide bs account to qb?"

Supanan01 · ‎February 16, 2020

LieraMarie_A · ‎August 27, 2021

Thanks for the additional information, @scruff1957.

I'd encourage you to reach out to your bank if they can connect a new account using Open Banking in QuickBooks. If there's no issue, let's perform basic troubleshooting. Let's start by logging in to your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If you can access it, I recommend that you clear its cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

In the meantime, you can manually upload your transactions into QuickBooks Online using a CSV file to make sure your transactions are up-to-date.

Here's how:

Sign in to your bank or credit card’s website.
Follow your bank’s instructions for how to download transactions to your computer. (Please take note that some banks call this WebConnect.)
Make sure the date range for the download is at least one day before your oldest transaction.
Download your transactions and save the file somewhere you can easily find it.

Once done, here's how to start your upload if you've connected your account to online banking:

Go to the Transactions or Banking menu. Then, select the Banking tab.
Click the blue tile for the account you want to upload the transactions into.
In the Link account drop-down menu, select Upload from file.
Click Select files and open the file you downloaded from your bank, then click Continue.
From the QuickBooks account drop-down menu, select the account you want to upload the transactions into and click Next.
Click the QuickBooks account drop-down menu and select the account you want to upload the transactions into. Then, click Next.
Follow the onscreen instructions. Match the columns on the file with the banking fields in QuickBooks, then select Next.
Select Let's go.

After you download your transactions in QuickBooks, you can review them in the For Review tab to make sure all of your data is downloaded.

You can also check out this article for your reference in case you encounter other issues: Open Banking connection errors.

Don't hesitate to drop a comment below should you need further assistance with your bank connection. I'll be glad to assist you further.

View solution in original post

Charies_M · ‎February 16, 2020

Hello there, Supanan01.

So far, we haven't received reports from other users experiencing the same issue when adding Nationwide bank to QuickBooks Online (QBO). Manually updating your bank can fix online banking connection concern. By doing so, it will help refresh the connection and sync your bank transactions into the program.

Here's how:

Go to Banking from the left menu
Choose a bank.
Select Update.
When prompted, enter your Multi-Factor Authentication (MFA) credentials. Click Continue update.

You can check out this article to learn more about manual update: Manually Update An Account.

Drop a comment below if you need more help or other questions. It's always my pleasure to assist. Have a great day ahead

scruff1957 · ‎August 13, 2021

Hi contacted this forum few days back regarding trouble having trying to add Nationwide account , still no further forward despite numerous attempts , even opened new account and closed the old one on the advice of Nationwide . Staff at Nationwide have also been in contact with Quickbooks on several occasions trying to resolve this problem but to no avail. Help required please.

JonpriL · ‎August 13, 2021

Hello @scruff1957,

As much as I'd love to offer help and share how you can connect your bank account to online banking, we've got a separate team who can address this in no time. Thus, I'd recommend contacting our Customer Care Support since the issue persists after several attempts.

With their tools, one of our specialists can pull up your account on file and let our engineering team investigate the reason why you're unable to add the Nationwide Building Society bank account. You can do so by following the steps below:

Go to Ask QB Assistant.
Enter Talk to a human in the text field.
Click Message an agent, Call an agent, or Get a callback.

Additionally, I've also included this reference helpful with the resources you can utilize while keeping your business growing with us: Browse all Articles for your QuickBooks Product.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a helping hand. Take care and stay safe!

scruff1957 · ‎August 26, 2021

several weeks now , and still no further forward trying to add Nationwide bank account, is there no one able to sort this problem, help would be appreciated. To date i have changed nationwide account and opened new one on the advice of nationwide, spoken with quickbooks several occasions , numerous tel call with nationwide all without success

Ashleigh1 · ‎August 26, 2021

Hello Scruffy1957, What exactly happens when you try and add your nationwide account? Do you get any error codes or messages showing up at all?

scruff1957 · ‎August 26, 2021

Many thanks for your help .message shows and says at present there are no eligible accounts available for you to use

Ashleigh1 · ‎August 26, 2021

What kind of nationwide account are you trying to connect to? Is it a new connection your doing or a re-connection? Also are you trying to connect your bank account up on the Quickbooks app version or the web browser version?

scruff1957 · ‎August 27, 2021

Thank you for your help Ashleigh much appreciated. This would be a new connection . I am obviously doing something right as I have already added Halifax and Natwest . Not very technically minded , but sure it must be web browser server that i'm using , really hope this information will help.

LieraMarie_A · ‎August 27, 2021

Thanks for the additional information, @scruff1957.

I'd encourage you to reach out to your bank if they can connect a new account using Open Banking in QuickBooks. If there's no issue, let's perform basic troubleshooting. Let's start by logging in to your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If you can access it, I recommend that you clear its cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

In the meantime, you can manually upload your transactions into QuickBooks Online using a CSV file to make sure your transactions are up-to-date.

Here's how:

Sign in to your bank or credit card’s website.
Follow your bank’s instructions for how to download transactions to your computer. (Please take note that some banks call this WebConnect.)
Make sure the date range for the download is at least one day before your oldest transaction.
Download your transactions and save the file somewhere you can easily find it.

Once done, here's how to start your upload if you've connected your account to online banking:

Go to the Transactions or Banking menu. Then, select the Banking tab.
Click the blue tile for the account you want to upload the transactions into.
In the Link account drop-down menu, select Upload from file.
Click Select files and open the file you downloaded from your bank, then click Continue.
From the QuickBooks account drop-down menu, select the account you want to upload the transactions into and click Next.
Click the QuickBooks account drop-down menu and select the account you want to upload the transactions into. Then, click Next.
Follow the onscreen instructions. Match the columns on the file with the banking fields in QuickBooks, then select Next.
Select Let's go.

After you download your transactions in QuickBooks, you can review them in the For Review tab to make sure all of your data is downloaded.

You can also check out this article for your reference in case you encounter other issues: Open Banking connection errors.

Don't hesitate to drop a comment below should you need further assistance with your bank connection. I'll be glad to assist you further.

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"Does anyone else have problems adding a nationwide bs account to qb?"