Hello, Sharifa. Since you've already tried refreshing, let's try using an incognito window or another
supported browser. This helps determine if the problem is caused by a stored cache or corrupted browser files.
If the issue persists, I recommend contacting our
QBO Live Support team. They have the advanced tools necessary to investigate this further and provide you with a suitable resolution. You can reach out to them by navigating to the
Help (?) icon >
Search tab > entering
'Contact Us', and then choosing either to start a
Chat or request a
Callback. To ensure timely assistance, please check our
support hours.
In the meantime, you can manually
create an expense and attach the receipt. This will allow you to continue your business tasks without further delay while keeping your records organized and up to date.
Should you have any other concerns, feel free to reply to this thread.
