The troubleshooting steps provided can address the issue of the description box not working in QuickBooks Online (QBO), ccclint83. I'd be glad to help you get back on track.
First off, could you tell me which description box in the program you are referring to? Any additional information or screenshots you can provide would be greatly appreciated, as it will help me offer a tailored solution that perfectly fits your needs.
Meanwhile, I highly suggest trying an alternative browser to determine if the description issue persists. Troubleshooting with a different browser can often resolve such problems. To begin, access the site in an incognito or private browser session using these keyboard shortcuts:
While opening a supported browser, use of these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
After logging in, please redo the process. If you can now type in the description box, I suggest returning to your regular browser and clearing its cache. This helps the system run more efficiently.
Additionally, you can refer to this article that helps you in navigating QuickBooks more efficiently: Keyboard shortcuts for QBO.
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