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leilakaram
Level 2

don't see Project after upgrading to Plus

Hi, I don't see Project after upgrading to Plus. Does anyone have a solution? Thanks

3 REPLIES 3
ReymondO
QuickBooks Team

don't see Project after upgrading to Plus

Thank you for choosing QuickBooks Online in running business, @leilakaram.

 

I'm glad that you've upgraded your subscription to access the project feature in QuickBooks.

Since you're unable to view see it from the left side menus, I'd recommend running some basic troubleshooting steps in the program. 

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you can't find the Project menu.

To start, open your QBO account using a private window. This mode doesn't record any activity on your local device. Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

 Then, check again if you're able to see it. 

project.PNG

If you're able to find it, go back to your regular browser and clear its cache. You can also another supported browser to access your QBO account. This might be a temporary issue with QuickBooks and the current browser that you use.


I've also added an article that will guide you in using the Project feature in QuickBooks. This will help you in tracking project income, expenses, and profitability in your business: Set up and create projects in QBO.

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help. Have a great weekend.

leilakaram
Level 2

don't see Project after upgrading to Plus

Sorry, it didn't show up in private mode.

GlinetteC
Moderator

don't see Project after upgrading to Plus

I appreciate the screenshot you've provided, leilakaram. 

 

The recommended troubleshooting steps provided by my colleague should let you have the Projects feature in the QuickBooks Online Plus version. Since it still doesn't appear on the Dashboard, I'd recommend reaching out to our Customer Care Support. This way, they can pull up your account and determine the reason why you don't see the Projects feature.

 

Here's how to reach out to them:

 

  1. Click the Help icon at the top to open the QB Assistant window.
  2. Tap the Talk to a human menu and enter the issue.
  3. Next, click the I still need a human button and select the Contact us link.
  4. For real-time assistance, choose the Start messaging or Get a Callback to speak with an agent.

Here are Projects-related articles you can use for future reference:

 

Please let me know how the call goes by commenting below. I want to make sure everything is taken care of for you.

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