ebay app shipping

Hi there, Sephiruz. The new eBay connector maps data differently than the old OneSaas version, so it's important to verify that shipping costs are being captured correctly in your setup.

To address this, I recommend contacting our Live Support team. To assist you in reviewing your current app mapping and determining if adjustments are needed to account for eBay-deducted shipping costs.

Here’s how you can reach them:
 

1. Go to the Help (?) icon at the top right.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a short description of your concern, then click Continue.
5. Choose to Chat with us or Have us call you.
    

Please check our support hours to ensure timely assistance.
 

Let us know if you have additional questions.

Hi,

Thanks for your comment.

I have contacted the live support team, and they don't seem to know why shipping costs are not being imported correctly. They instructed me to contact the app developers, which is Intuit.

I see from searching the web that I am not alone in this issue. Something that used to take place automatically under the old OneSaaS app no longer functions in the new system. This points to an issue with Intuit.

The only suggestion I have received so far is to manually enter the correct shipping cost for every transaction...which defeats the point of using automation.

If you have any other suggestions, I would be grateful to hear them.

Thanks