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Everything you need to know about banking in QuickBooks Online - Discover more
mitcheliain-hotm
Level 1

Error code 81624

Can’t subscribe
11 REPLIES 11
Fiat Lux - ASIA
Level 15

Error code 81624

Do you need to open a new blank QBO account? Try opening the link on any private/incognito browser.

https://quickbooks.grsm.io/UK

 

Ashleigh1
QuickBooks Team

Error code 81624

Hello Mitcheliain-hotm, 

 

Welcome to the Community page, 

 

Is this a new subscription your trying to do or are you trying to change the payment details or are you trying to resubscibe to an inactive account? 

 

 

Toni241
Level 1

Error code 81624

Hi, I am trying to update our billing information and keep getting error 81624. Our account has now been suspended as it can't take payment. Please help! Thanks

GlinetteC
Moderator

Error code 81624

I can help you fix the error you're getting so you can update your billing information, Toni241.

 

The error code 81624 in QuickBooks refers to a failure to authorize a payment. The error takes place when you enter an invalid address in QBO. Or the details you've entered don't match the information saved with your financial institution. You'll want to check it with your bank to verify the details.

 

Once verified yet the issue continues, I suggest contacting our Customer Care Team. They can pull up your account and do a screen-sharing session to identify the cause and investigate further. Here's how:

 

  1. Go to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Choose either Get a call or Start a chat.
  4. Complete the required data and submit the request.

 

In addition, you can read these resources I've added about managing your account:

 

 

Know that it's our priority that you get back to running your business in no time. You can add details if you need more help.

mrmau
Level 1

Error code 81624

It looks like this issue has still not been resolved. 

 

I will leave Quickbooks for good this Wednesday and share my experience with my 250,000 followers if not fixed. I can see in multiple forums many people have complained about the same issue for months but there has been no solution.

 

Mauricio

Fiat Lux - ASIA
Level 15

Error code 81624

@mrmau 

Do you need to sign up for a new account or change/update your payment method?

mrmau
Level 1

Error code 81624

I need to 'resubscribe' so I can start using Quickbooks features. I have over 18 months of data on my account. I would like to avoid having to create/set up a new account. I just want this resolved asap. I have accountants waiting to do some work on my account. They have been waiting for a long time.

Ashleigh1
QuickBooks Team

Error code 81624

Hello Mrmau, 

 

so Error - 81624 means, 
Something's not quite right. Please update your payment information and try again. If the issue persists, please contact support and reference this message (Error code:-81624) is from payment authorisation failed.
You need to either use a different credit card or contact your Financial institution to understand why they are not relinquishing the funds.

 

Doris murungi
Level 1

Error code 81624

Hi I'm Doris murungi a member of QuickBooks account.now wish to be helped to to carry out my billings since when I want to subscribe to an account it's showing me an  error.

 

Doris murungi
Level 1

Error code 81624

Yap am a new member I just need to be helped on how to subscribe plz

Ashleigh1
QuickBooks Team

Error code 81624

Hi Doris Murungi, thanks for posting on this thread what exactly happens when you try to subscribe to your account? 

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