Hello, @littlebirdschild.
I can help troubleshoot the error message that says you need to renew your membership in QuickBooks Online (QBO) while you still have an active subscription.
The discrepancy between the error message and your actual subscription status could be related to a browser issue. Let's start by accessing your QBO account through your browser's Incognito mode. Here's how:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Shift + Command + N
Once you have opened the browser window, log in to your QuickBooks account and see if the same error message appears. When it doesn't anymore, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers to ensure everything works as expected.
If the issue persists, I'd recommend contacting our Support Team, as this could be an issue stemming from the account itself.
When this is fixed, let me add this article about managing your expenses in QBO as a future reference.
We'll be here in the Community if you have further updates on the error message you encountered while accessing QBO. We're committed to offering ongoing support. Take care.
