Let’s work together so you can successfully raise an invoice in QuickBooks Online, Katie.
To assist you better, could you please share the exact error message you’re encountering? If possible, a screenshot would be greatly appreciated. This information will allow me to provide a more precise solution.
If the error is related to a subscription, let's ensure that it's active and not expired. An expired or inactive subscription can prevent you from creating invoices. Here’s how you can check:
- Click the Gear Icon
- Choose Subscriptions and billing.
- Confirm your subscription status is active and your billing information is current.
For more details on updating or managing your bill, refer to this article: Manage billing, payment, and subscription info.
If your subscription is active and the error isn’t related to billing, I recommend clearing your browser's cache to remove excessive data buildup that might impact QuickBooks Online’s performance. If the issue persists, try switching to a different supported browser.
Here’s a helpful article to guide you on how to apply payments to invoices in QuickBooks Online: Record invoice payments.
Feel free to return to this thread if you have any questions about QuickBooks.
