I'm here to ensure you can save your preferred settings for your QuickBooks Online, @Charlie. I'd help you out in resolving this.
Before we proceed, I would like to ask where you received this specific error message. This will help us gain a better understanding of your situation. For now, let's go ahead and troubleshoot this.
Errors like this are caused when our browser becomes overloaded. It's the reason why you're unable to save your settings preference. To address this, I recommend logging in to your account using incognito mode to determine if this is a browser-caused issue.
Here are the keyboard shortcuts you can use to access this window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
- Edge: Ctrl + Shift + N
If you're able to successfully save it using a private browser, please clear your browser's cache for a fresh start. Also, I suggest using an updated and supported browser so you can utilize QBO to its full potential.
Moreover, if the issue persists even after performing the steps mentioned, I suggest contacting our support team so they can look into this matter thoroughly.
For a comprehensive understanding of your business flow, please read this article: Run reports in QuickBooks Online.
Keep me posted if you encounter issues while working on your QBO company. I'll be sure to assist you anytime.
