I appreciate you for taking the time to perform the troubleshooting steps, Paul. You can utilize another supported browser to export your invoices. I'll provide more information below, including how you can get help with the appropriate support for assistance with viewing attachments.
Exporting invoices in the QBO app is currently not available. You can consider logging into your QBO account using other supported web browsers to export your invoices.
Additionally, I recommend contacting our Live Support team since the issue with viewing your attachment persist even after some troubleshooting. They have the tools to identify the root cause of the blank screen you've encountered during the transaction. The team can investigate your account, and ensure the issue is resolved efficiently.
Here's how:
- Sign in to your QuickBooks Online, then click the Help (?) icon.
- Choose either tab to get started: Assistant or Talk to human.
- Select Contact Us.
- Click Start a chat with a support expert or Get a callback from next available expert.
I'd also suggest checking the support hours to know the best time to contact them at your convenience.
Furthermore, I've included this article to help you personalise your sales forms: Customise invoices, estimates, and sales receipts.
If you have any other questions about invoices, feel free to leave a comment below. I’m here to provide assistance and ensure you have accurate financial tracking.
