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Find match not finding sales receipt

Hello! I am looking for a little advice.

 

I have created numerous sales receipts and have been matching them to the deposits when they arrive in the bank account. I use the resolve toggle switch to send some of the sales receipt to bank charges as we do not actually receive this payment, it is debited prior to us being sent the money.

 

All my sales receipts have been created the same, however I have one transaction that when I use 'find match' cannot be found! 

 

I have tried numerous things, including playing with the dates, trying to find the customer, etc. Nothing works, it just cannot find it!

 

Any suggestions? Or is there a way I can manually 'match' this?

 

Thanks for your help in advance!

Mel

Solved
Best answer 05-30-2019

Accepted Solutions
QuickBooks Team

Re: Find match not finding sales receipt


Hi melliepebbles

 

The correct method for accounting for receiving net amounts due to having fees deducted is;

 

When creating your sales receipt ensure that you select undeposited funds in the Deposit to box > create a bank deposit > in the Account box select your bank account and enter the date you received the net amount > tick the sales receipt the net amount you have received into your bank account relates to > in the 'Add funds to this deposit' section select your fee expense account/or you can create one > enter the amount, as a minus amount, that has been deducted from the gross amount of your sales receipt figure, save and close. You will then be able to match the deposit you have just created to the net amount on your for review page.

 

You may not be able to automatically find match for a number of reasons, if the transaction is outside of the date range you are searching, the difference to resolve is too large, the sales receipt is over 90 days old etc.

 

If you are not able to find match follow the instructions above and exclude the transaction from the banking screen, excluding the transaction in the for review section will not affect your figuyres within QuickBooks.

View solution in original post

2 REPLIES 2
QuickBooks Team

Re: Find match not finding sales receipt


Hi melliepebbles

 

The correct method for accounting for receiving net amounts due to having fees deducted is;

 

When creating your sales receipt ensure that you select undeposited funds in the Deposit to box > create a bank deposit > in the Account box select your bank account and enter the date you received the net amount > tick the sales receipt the net amount you have received into your bank account relates to > in the 'Add funds to this deposit' section select your fee expense account/or you can create one > enter the amount, as a minus amount, that has been deducted from the gross amount of your sales receipt figure, save and close. You will then be able to match the deposit you have just created to the net amount on your for review page.

 

You may not be able to automatically find match for a number of reasons, if the transaction is outside of the date range you are searching, the difference to resolve is too large, the sales receipt is over 90 days old etc.

 

If you are not able to find match follow the instructions above and exclude the transaction from the banking screen, excluding the transaction in the for review section will not affect your figuyres within QuickBooks.

View solution in original post

Not applicable

Re: Find match not finding sales receipt

Thanks :)