Firewall issue with RDP and local connections. QB Desktop

Hello there, Dknow,

Thank you for the information you've provided. Based on that it seems that you don't have the multi-user access. That's why you got the prompt whenever someone else access the account at the same time.

You'll want to purchase the one with multi-user access.

Check out these articles for future reference:

• Set up and install a multi-user network for QuickBooks Desktop
• Hosting your company data in multi-user mode in QuickBooks Desktop

Stay in touch with me if you got additional questions.

Hello,

I do have multi-access.  I make sure that when everyone logs in first to make sure it says multi-user at the top.  If not to switch it.  So with that said.  It does say multi-user (enterprise edition with 5 license user)

But like i said if someone remotes in first the issue happens.  if a local user signs in first it is fine.

Thanks again.

Hello there, Dknow,

I appreciate the clarification. You'll want to contact your local IT support to check on the settings of the computer.

Let me know if there's anything else I can help you with.

Hello,

Wow that is your answer...

I  was just asking a question about more things to check or if anyone else has or had this issue.  So if you don't know please dont insult by saying to get the local IT...that is not an answer.

So can you pass this question to a level 2 tech help.  That might know more.

or i can just wait for someone that knows what to check or ask.

Thanks for not helping.

Port and settings are good and testing good.

@Dknow 

Utilize the trial period of this private cloud solution to isolate your problem.

https://partners.myquickcloud.com/?pc=fiatlux

Wow another useless answer.

good luck with your problem then