Has anyone else had problems with everything they’ve ever entered into the app disappearing? I’ve snapped and uploading my receipts for months. All not showing!

Hello pear, I'm here to help guide you to our dedicated support team who will passionately assist you in resolving the issue of your receipts not appearing on your account. Rest assured; we'll make sure you get the help you need.

Currently, there is an active investigation (INV-115903) into issues regarding uploaded receipts that are not appearing in QBO. Our team is diligently working to determine the root cause and develop a solution. To remain updated on the investigation's progress, I suggest reaching out to our support team. By doing so, you can request to be added to the list of affected users and receive direct email updates as they become available.

Here's how you can connect with a live support representative:

1.  Log into your QuickBooks Online account.
2. Click on the Help button located at the top of the page.
3. Navigate to the Search tab, enter your query, and press enter on your keyboard.
4. Select Contact Us.
5. Under the Callback option, click on the Have us call you button to input your details.
6. Finally, choose Get a Call to receive a callback from support.

Refer to this article for more info about our support hours: Get help with QuickBooks products and services.
 

Should you have further inquiries about your receipts, Pear, please don't hesitate to reach out. We're here to provide any assistance you might need.