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katherinecampbel
Level 1

How do I get my Natwest bank account to connect without getting an error message? (Authentication failed input). Seems like this is an ongoing problem and I’ve tried clearing my cache, going through safari rather than the app

 
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Best answer April 06, 2021

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Rose-A
Moderator

How do I get my Natwest bank account to connect without getting an error message? (Authentication failed input). Seems like this is an ongoing problem and I’ve tried clearing my cache, going through safari rather than the app

I can share some information regarding the error message you're getting when connecting your NatWest Bank in QuickBooks Self-Employed, katherinecampbel.

 

The Authentication failed input error occurs if you do not have the appropriate account privileges with your financial institution to share your information. You can check this article for more details: Understanding if you can connect your bank feeds to Open Banking. On the same link, you'll find write-ups about the Open Banking regulations.

 

To fix this issue, make sure to set up the appropriate Open Banking privileges on your bank account, or contact your Financial Institution's Service Help Desk for assistance.

 

As a way around, you have the option to temporarily import your banking transactions using a CSV file. Here's an article for the detailed steps and instructions: Manually import transactions into QuickBooks Self-Employed.

 

Please be reminded that these transactions will be part of the automatic download once your account is connected to QuickBooks. If you see duplicate statements, you can exclude them from the Transactions page. Here's how:

 

  1. Click Transactions in the left panel.
  2. Find the transaction you want to exclude and select it to expand the view.
  3. Select the Exclude this transaction checkbox.
  4. Hit Save.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other banking issues or QuickBooks-related concerns. I'll be here to assist. Have a great rest of the day!

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2 REPLIES 2
Rose-A
Moderator

How do I get my Natwest bank account to connect without getting an error message? (Authentication failed input). Seems like this is an ongoing problem and I’ve tried clearing my cache, going through safari rather than the app

I can share some information regarding the error message you're getting when connecting your NatWest Bank in QuickBooks Self-Employed, katherinecampbel.

 

The Authentication failed input error occurs if you do not have the appropriate account privileges with your financial institution to share your information. You can check this article for more details: Understanding if you can connect your bank feeds to Open Banking. On the same link, you'll find write-ups about the Open Banking regulations.

 

To fix this issue, make sure to set up the appropriate Open Banking privileges on your bank account, or contact your Financial Institution's Service Help Desk for assistance.

 

As a way around, you have the option to temporarily import your banking transactions using a CSV file. Here's an article for the detailed steps and instructions: Manually import transactions into QuickBooks Self-Employed.

 

Please be reminded that these transactions will be part of the automatic download once your account is connected to QuickBooks. If you see duplicate statements, you can exclude them from the Transactions page. Here's how:

 

  1. Click Transactions in the left panel.
  2. Find the transaction you want to exclude and select it to expand the view.
  3. Select the Exclude this transaction checkbox.
  4. Hit Save.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other banking issues or QuickBooks-related concerns. I'll be here to assist. Have a great rest of the day!

Rose-A
Moderator

How do I get my Natwest bank account to connect without getting an error message? (Authentication failed input). Seems like this is an ongoing problem and I’ve tried clearing my cache, going through safari rather than the app

Hi, katherinecampbel.

 

Hope you're doing great. I wanted to see how everything is going about connecting your NatWest Bank you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

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