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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

How do I get rid of this Amex banner ?

QuickBooks Team

How do I get rid of this Amex banner ?

Hi pvds, I'm unable to see any screenshot attached to your post - does a specific error code or message show on the banner? 

Mark Armistead-
Level 3

How do I get rid of this Amex banner ?

This. I’m sick of seeing it too. But with the track record of Intuit not fixing anything I guess it’s not as new feature.0C748988-489F-419E-A9D3-5156E220CFC4.jpeg


How do I get rid of this Amex banner ?

I hear you, @Tyketags.


I want to ensure this matter is addressed timely so you can get your latest transactions from American Express updated in QuickBooks Online (QBO).


As of this time, the investigation regarding the inability to connect your account and update your transactions in QBO is still open. Rest assured our engineering and banking team is aware and they've been in all hands working to fix this as soon as possible.


While we are unable to provide the exact turnaround time as to when the integration problem is fixed, I assure you that all the updates will be sent via the email we have on your file as soon as they're available.


In the meantime, let's consider downloading a CSV file of your bank transactions and importing it using the steps outlined in this article: Manually Upload Bank Transactions into QuickBooks Online.


However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. This way, you'll receive all the latest updates in the coming days via email message. To do so:


  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter Unable to connect with American Express in the What can we help you with? text area.
  5. Choose to start a chat and connect with our specialists online.


Now that you're able to get your latest online transactions, here's an article you can read to help review them: Categorise and match online bank transactions in QuickBooks Online.


For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.


We appreciate your patience as we're working on this integration and connection error. Please let me know in the comments below if you have any other questions. Take care and stay safe!

Mark Armistead
Level 7

How do I get rid of this Amex banner ?

Wow, another example of the bot reply not understanding a thread. 


Do you understand what the original post is about? Obviously not. Well done Intuit!

Mark Armistead-
Level 3

How do I get rid of this Amex banner ?

So is this fixed yet? If so can you remove the banner about the problem. I think all Amex users are aware of the issue by now surely?

Everyone else who doesn’t have Amex doesn’t really care to be honest. 

QuickBooks Team

How do I get rid of this Amex banner ?

The investigation is still ongoing, Tyketags.


This is why the banner about being unable to connect to AMEX still shows to notify other users about the issue.


I recommend reaching out to our QuickBooks Support Team so that you'll receive an update once this is resolved.


Here's how:


  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human.
  5. Choose the Get help from a human button.
  6. Select Chat with us.


Beforehand, please check out the support hours to know their availability.


In the meantime, you can manually import your AMEX transactions into QuickBooks Online.


Additionally, I've added an article that'll help you review your bank and credit card transactions and put them in the correct accounts: Categorise and Match Bank Data in QuickBooks Online.


 Please know that we're determined to get this resolved. Keep us posted if you need additional assistance managing your bank transactions. We're here to help.

Mark Armistead-
Level 3

How do I get rid of this Amex banner ?

This is the second reply which is missing the point of this thread. Did you actually read the posts? 

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