How do you contact a helpful person at QuickBooks?

Hi I'm s self employed subscription payer. I try to use the mobile app and it tells me I don't have access to this service.  Whereas I do.  Please help. 

We appreciate you posting here in the Community, Alexander. I'll explain why the QuickBooks Self-Employed (QBSE) mobile app can't access the service.

Before anything else, are you a new user? If so, please note that the QBSE mobile app will not be available for download after March 24, 2024. However, you can still access QuickBooks Self-Employed through the web and mobile web versions, which offer many features similar to those of the mobile app.

On the other hand, you can continue using the QBSE mobile app if you download it from the Google Play or Apple App stores before March 24, 2024.

You might also want to check this article for more information about the app update: QuickBooks Self-Employed mobile app availability. Please know that this is a U.S.-based resource, but the information also applies to QBSE in the UK.

If you're interested in using a QuickBooks mobile app, we encourage you to explore our other products, such as QuickBooks Sole Trader. This option might better suit your needs, offering familiar and enhanced features like sending estimates and setting financial goals to help you manage your finances effectively.

We are committed to addressing all your concerns, especially regarding access to your QuickBooks Self-Employed app. Click REPLY, and we’ll assist you promptly.

PLease can you help me to delete vat field closing wrong for second and third quarter 2025

I'm glad to see you here, Nagham.

Deleting a VAT field to file tax isn't possible in QuickBooks Online (QBO). However, we can create an adjustment to correct the taxes on your filings. 

The first step is to set up an account for VAT adjustments. Here's how:

1. In your Chart of Accounts section, click New account.
   
2. From the Account Type ▼ dropdown, select Income or Expenses.
   • If you need to decrease your VAT due, set up an income or asset account, and to increase it, set up an expense or liability account.
3. Select the account’s Detail Type.
   • Use Sales of Product Income for an income account.
   • Use Taxes Paid for an expense account.
4. Enter the name of your adjustment account (for example, VAT due increase).
5. Once done, click Save and Close.
   

After that, proceed to step 2 in adding an adjustment. You can find the detailed process in this article: Create or delete a VAT adjustment in QuickBooks Online.

For additional questions, let us know by leaving a comment below.