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MicheleBerry
Level 1

HSBC credit card link is broken. No-one can help. QBO sends me to HSBC, HSBC sends me back. I am in a constant loop and becoming dizzy! Open Banking any ideas who I call?

This problem started mysteriously on 25 November.
4 REPLIES 4
Ashleigh1
QuickBooks Team

HSBC credit card link is broken. No-one can help. QBO sends me to HSBC, HSBC sends me back. I am in a constant loop and becoming dizzy! Open Banking any ideas who I call?

Hello MicheleBerry, 

 

Welcome to the Community page, 

 

So you can connect to HSBC Credit Card on open banking in Quickbooks. What exactly happens when you try to connect or reconnect your HSBC credit card up in Quickbooks? Are you getting any error codes/messages showing up at all? Are you trying to do the connection on the Quickbooks app or web browser version? 

MicheleBerry
Level 1

HSBC credit card link is broken. No-one can help. QBO sends me to HSBC, HSBC sends me back. I am in a constant loop and becoming dizzy! Open Banking any ideas who I call?

Thank you for replying. After many frustrating hours with 3 chat help people and one HSBC person I am no closer to a solution but at least my problem has been escalated to the back office somewhere and I hope they can work out what is going on. I think it is an Open Banking problem. My credit card entries are duplicating across the Main consolidated Credit Card and the Subsidiary user card. They have also switched to being receipts rather than payments and so it is all very confusing. Hopefully some programmer will work it out. Thanks

 

KJ-20211209
Level 1

HSBC credit card link is broken. No-one can help. QBO sends me to HSBC, HSBC sends me back. I am in a constant loop and becoming dizzy! Open Banking any ideas who I call?

We have exactly the same problem. Initially appeared on Monday. Logged and under investigation by QB.

Ashleigh1
QuickBooks Team

HSBC credit card link is broken. No-one can help. QBO sends me to HSBC, HSBC sends me back. I am in a constant loop and becoming dizzy! Open Banking any ideas who I call?

Hi MicheleBerry, no problem at all glad to hear your issue has been escalated and soon as there is any updates you will receive and email from them to let you know. 

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