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chris c1
Level 1

Hsbc savings accounts show sign in errors and need the security code resending every time i update them, they are on open banking, is there a way around this yet?

 
3 REPLIES 3
Ashleigh1
QuickBooks Team

Hsbc savings accounts show sign in errors and need the security code resending every time i update them, they are on open banking, is there a way around this yet?

Hello Chris c1, 

 

Welcome to the Community page, 

 

So the saving accounts will not be on the new open banking and it will be on  the enhanced standard feed  which requires you to click on complete secure connection and enter OTP every time they update

chris c1
Level 1

Hsbc savings accounts show sign in errors and need the security code resending every time i update them, they are on open banking, is there a way around this yet?

Thanks for that. Is this permanent, or is there a date when they will be on open banking as you know of? With 5 of these, to enter a OTP every time for each one when I want to update, it's making it a lot of hassle.

IntuitLily
Moderator

Hsbc savings accounts show sign in errors and need the security code resending every time i update them, they are on open banking, is there a way around this yet?

You're welcome, @chris c1.

 

I understand that the OTP process isn't easy especially if you're busy handling your business. 

 

Currently, we don't have a specific time for open banking availability. This will depend on the bank if when they're going to open the specific bank account types.

 

Let me know if you need anything. I'll be around if you have other questions or concerns.

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