Hello, info2149. Let’s go through some troubleshooting steps to ensure you can view the product information of your invoices in QuickBooks Online (QBO).
First off, may I know if you're referring to the Product/Service column on the invoice? If so, typically, once you've successfully set up your products, they should appear in the dropdown menu.
To address this, open QuickBooks in a private window. This method helps determine if the issue is related to browser concerns. I've included keyboard shortcuts you can use to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you can return to a regular browser and make sure to clear its cache. A built-up cache can also cause unexpected page behavior.
If you continue to experience the same result, I suggest using other supported browsers. This will help us identify if the issue is specific to your current browser.
Additionally, I will provide extra resources to assist you further. These will explain how to receive invoice payments and issue refunds to customers:
I'll keep this thread open for questions regarding invoices or QuickBooks-related concerns. The Community is always here to help.
