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danwebb123-live-
Level 1

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

 
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Best answer October 01, 2021

Accepted Solutions
GeorgiaC
QuickBooks Team

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

Hi danwebb123-live-, we'd be grateful if you could attempt to update the banking connection through a browser on your device, or alternately, if you have your banks' mobile app installed, please temporarily uninstall this before re-authorising the connection.

 

If you run into any errors from there, please get back to us below. 🙂

View solution in original post

6 REPLIES 6
EmmaM
QuickBooks Team

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

Hello Danweb123-live, Thanks for getting in touch with the Community we'd like to take a look into why that is happening. Which bank are you with? Are you doing the re-auth on a pc or mobile device? If you go onto your bank's online banking does the third party connection to QB show in your settings?

danwebb123-live-
Level 1

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

I am with HSBC, on a mobile device and I just checked my online banking, it says to restore access contact third party directly.

John C
QuickBooks Team

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

Hi danwebb123-live- We appreciate that you state you're using a mobile device however are you attempting to re-authorise the connection using the app or a browser?

danwebb123-live-
Level 1

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

I only use the app.

 

GeorgiaC
QuickBooks Team

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

Hi danwebb123-live-, we'd be grateful if you could attempt to update the banking connection through a browser on your device, or alternately, if you have your banks' mobile app installed, please temporarily uninstall this before re-authorising the connection.

 

If you run into any errors from there, please get back to us below. 🙂

View solution in original post

danwebb123-live-
Level 1

I am having trouble reautherising my account, everytime I try I get to the last stage then just get a blank white loading screen? have been trying for about a week now with no luck please help!

Thank you so much, using browser for it has work.

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