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theresaflinty1
Level 1

I am struggling with a couple of errors when trying to file through Pro Tax. 1st one is error EC9252, when I follow the instructions it still won't resolve.

The 2nd is I am entering nil profit - and it won't allow this either? Any help gratefully appreciated

1 REPLY 1
AntoniettaE
QuickBooks Team

I am struggling with a couple of errors when trying to file through Pro Tax. 1st one is error EC9252, when I follow the instructions it still won't resolve.

I know how important it is to maintain a smooth tax filing experience, and it’s best to treat this matter with urgency, Theresa.

 

 Error EC9252 occurs due to incorrect information entered or a setup. Please take a moment to review the details you’ve entered and ensure everything is set up correctly. You can visit this link to help you fix the error you've encountered: Fix Pro Tax submission errors in QuickBooks Online Accountant.

 

You mentioned that you followed some instructions. Could you please specify which instructions you followed? This will help us assist you more effectively.

 

When entering a non-profit, please note that a browser's cache can become filled and cause problems. You can clear its cache or use another browser.

 

If the issue persists, I recommend contacting our Live Support team. They possess advanced tools, including screen-sharing sessions, which enable them to provide real-time assistance.

 

I've added an article that you can review to identify potential errors in your return before submitting it to HMRC: Review the audit checklist.

 

If you have any questions about this, you can always add to this forum. 

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