I am trying to split a transaction but get an error '/ by zero', what does that mean?

Hi,

I have also started encountering this error today.

For me, it seems to specifically occur when I try to add a transaction from the For Review list of a bank feed, split the transaction, and include an expense line with a negative value less than 1.00 (e.g., -0.87).

I have been able to work around this by adding the transaction without splitting it, and then editing the transaction from the Categorised list or from elsewhere within QuickBooks Online. Once added, I am able to add a negative value that is less than 1.00 as an expense line when splitting the transaction.

I hope this is a helpful temporary solution for others until this is fixed more generally.

Kind regards,

Luke

Correction, this applies to any line amount less than 1.00 for me - positive or negative.

Hi there, Charleatu.

If the amount you enter when splitting the transaction is less than 1, you will get the / by zero error. As a result, the system will permit amounts greater than 1. Instead, you split the amount in your transactions before categorizing it in your bank feed.

Moreover, you can also reconcile your accounts so they always match your bank and credit card statements.

Keep in touch if you need any more assistance with your transactions in QuickBooks, or if there's something else I can do for you. I've got your back. Have a good day and stay safe.
 

hello,

I am also getting this "/ by zero" error when trying to split transactions to properly record the expense and tax.

We have never seen this error before and why is happening now?  What can we do to split the transaction properly without getting this error?

Hello there, Laura.

Let me assist you in fixing the problem wherein you've been prompted by an error trying to split transactions in QuickBooks Online.

Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. As of now, I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies. Otherwise, you can also use other supported browsers. If the issue persists, I recommend contacting our QuickBooks Online support, as they have the proper tools to investigate further.

Moreover, you can also learn how to categorise and match bank transactions in QuickBooks Online.

Please don't hesitate to reply if you need further assistance splitting your transactions. We're here to ensure you can record your expenses and taxes properly in QuickBooks Online.