Hi there, Nirmala.
Congratulations on completing your Level 1 QuickBooks certification. To get this resolve, I recommend reaching out to our QuickBooks ProAdvisor team. They can walk you through the upload process and also advise on what steps to take next in your certification journey.
Here's how:
- Log in to your QuickBooks Online Accountant.
- Click the Help (?) icon.
- Select the Contact Us button at the bottom.
- In the What can we help you with? Section, select Ask about something else, and type in your concern.
- Click Continue and choose a way to connect: Chat or Schedule an appointment.
Support availability:
- Phone support Weekdays from 8:00 AM to 7:00 PM.
- Set up a call back Weekdays from 8:00 AM to 6:00 PM
- Start a chat Weekdays from 8:00 AM to 6:00 PM; Weekends 8:00 AM- 6:00 PM
You can hit the Reply button if you need anything else.