You can perform a basic troubleshooting if you're having this dropdown glitch on your mobile device, @flora2.
Basic troubleshooting resolves common issues, such as dropdown glitches that many users have encountered. It can also improve app performance and enhance your overall user experience. Here's a step-by-step guide to help you fix this issue on your mobile device:
On iOS,
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Tap Offload App.
- This will free up the storage without deleting your app's documents and data.
On Android,
- Go to Menu ☰, then tap More Options:.
- Tap Settings, then select Refresh Data.
- Tap YES to confirm.
After completing these steps, restart your device and log back into the QuickBooks app to check if the issue is resolved. Also, you can access your QuickBooks account through your device's browser by entering qbo.intuit.com in the search bar.
On the other hand, if you're experiencing this issue on a computer, I recommend using a private browsing window. This approach will create a new session without any stored browser data impacting performance. Here’s how to do it:
- Google Chrome and Microsoft Edge: Press Ctrl + Shift + N
- Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If this works, please return to your regular browser and clear its cache. This will refresh the website preferences that may be causing the glitch. Alternatively, use other devices and supported browsers to ensure everything works as expected.
Once the issue is resolved, refer to this article on converting your estimate into an invoice in QuickBooks: Create an estimate, and convert it to an invoice in QuickBooks.
If you have any further questions about troubleshooting glitches in QuickBooks, feel free to click the Reply button. We're here to help you anytime in the Community.
