Hello there, Dan. Let's start by troubleshooting your browser to eliminate any potential caching issues that can cause this unusual behaviour in the program. I'll guide you through the steps.
To begin, please log into your QBO account using a private browsing window. This will provide a fresh session without any stored browser data affecting performance. Here are the shortcuts for opening a private window in different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Then, create a test invoice and check if you can preview the invoice. If you can, clear your regular browser's cache to remove specific issues and help the program run efficiently. You can also use other devices and supported browsers to ensure everything works as expected.
If the problem continues, please get in touch with our support team. They will check your account in a secure environment, diagnose the underlying issue, and provide a tailored solution.
Additionally, you can send statements to show customers summaries of their invoices, payments, credits, and balances.
Please return to this thread if you have other questions about your invoice in QuickBooks, Dan. We're here to help you in any way we can.
