Welcome to the Community space, @hello256. Thank you for reaching out for assistance. I recognised the importance of linking your bank account to QuickBooks, as this could help you save time and reduce manual data entry errors.
If I may ask first, are you seeing any error code or a message on your screen right before those buttons became unclickable? Knowing this can help us provide an accurate solution.
Moreover, when connecting your bank to QuickBooks, a stable internet connection is a must. If you are on Wi-Fi, try switching to your mobile data, or vice versa. Sometimes, a momentary drop in signal quality can interrupt the process and may cause the interface (Continue and Save buttons) to freeze. I also recommend logging into your Monzo mobile app or website to check if there are maintenance alerts or mandatory security updates, as it could also contribute to the issue you are experiencing.
If the problem continues after implementing these steps, I recommend refreshing the app’s data on your device since accumulated temporary files can interfere with the loading of interactive buttons.
Here’s how:
- Go to Settings, then tap General.
- Select iPhone Storage, then pick the QuickBooks Online app.
- Tap Offload App.
This process will free up the storage without deleting your QuickBooks documents and data. It enables you to have a fresh copy of your company data, which often resolves display issues like unresponsive buttons. Once complete, please try re-connecting your Monzo bank account and saving your account info again.
If the problem persists, I suggest uninstalling and reinstalling the QuickBooks app, utilizing the most up-to-date version of the program.
Feel free to reply to this post if you need further assistance linking your bank account to QuickBooks or have any other QuickBooks-related questions, @hello256. The Community forum is always ready to assist you in properly categorizing accounts and tracking your income and expenses.
