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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

I cant upgrade my subscription

Fiat Lux - ASIA
Level 15

I cant upgrade my subscription

You have to login as Primary Admin and navigate to Billing and Subscription menu to upgrade/downgrade your QBO plan. Keep in mind, the discounted rate is not applicable when upgrading/downgrading it.


QuickBooks Team

I cant upgrade my subscription

Hello Info@shropshireb, 


Welcome to the Community page, 


What happens when you try to upgrade your subscription? Can you give us more information on what is happening when you try? Do you get any error messages or anything showing up in the billing and subscription page? 

Level 1

I cant upgrade my subscription

I am having the same issue. It doesn’t allow me to upgrade and is giving error 86123. 

QuickBooks Team

I cant upgrade my subscription

Hi there, branden-sheepdog. 


You've got me here today to share some more information in fixing the errors that you received when upgrading to QuickBooks Online. 


To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.


You can use these following shortcut keys depending on your browser type:


  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N


If it works, you can go back to your regular browser and clear its cache to refresh their browser's page. Also, you may use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Self-Employed.


If the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the necessary tools to check why you're still receiving the error message.


Here's how to reach them:


  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.


To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.


Also, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about data security, banking, and expenses, to name a few. 


I'll be here to assist if you have questions about managing your account in QuickBooks Online. Enjoy the rest of your day!

Level 1

I cant upgrade my subscription

I have tried the suggestions you listed and am still getting error 81623

QuickBooks Team

I cant upgrade my subscription

Thanks for trying those branden-sheepdog, please check that all of your business information and address are complete within the settings by navigating to the Cog > Account & settings > Company - after this, exit the settings and select your initial in the top right > Manage your Intuit Account > Personal Info and check that a full address is entered here - please then re-try upgrading the subscription. :)

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