I have started using Quickbooks online this week, and have been using mileage tracker, however today it has disappeared from the app, any ideas why?

spannerinthework · ‎April 13, 2023

Carneil_C · ‎April 13, 2023

I appreciate the troubleshooting actions you've taken, @spannerinthework.

Since the issue persists after uninstalling and reinstalling the QuickBooks Online mobile app, you'll want to update your app to the latest version to ensure everything is working fine. I'll show you how:

Open the App Store.
Tap your profile icon at the top of your screen.
Scroll towards the QBO app, then tap Update.
Click Update All.

If the mileage tracker appears, we can try refreshing your QBO app to clear the cache and resolve any unusual performance while using it.

If you're still unable to see the feature, I recommend contacting our QuickBooks Online Support so they can look further into why the mileage tracker disappeared from your QBO mobile app.

Furthermore, you can check out this article with a comparison chart to give you more details about the available features in the QBO mobile app: Compare mobile app features.

Feel free to reach out again to keep us posted on your progress. I'm here to help you in any way I can. Keep safe always.

View solution in original post

Ashleigh1 · ‎April 13, 2023

Hello Spannerinthework can you please try fully uninstalling the app and reinstalling it and see if it then show it again.

spannerinthework · ‎April 13, 2023

Thanks for the reply, I have already tried that, still nothing.

Carneil_C · ‎April 13, 2023

I appreciate the troubleshooting actions you've taken, @spannerinthework.

Since the issue persists after uninstalling and reinstalling the QuickBooks Online mobile app, you'll want to update your app to the latest version to ensure everything is working fine. I'll show you how:

Open the App Store.
Tap your profile icon at the top of your screen.
Scroll towards the QBO app, then tap Update.
Click Update All.

If the mileage tracker appears, we can try refreshing your QBO app to clear the cache and resolve any unusual performance while using it.

If you're still unable to see the feature, I recommend contacting our QuickBooks Online Support so they can look further into why the mileage tracker disappeared from your QBO mobile app.

Furthermore, you can check out this article with a comparison chart to give you more details about the available features in the QBO mobile app: Compare mobile app features.

Feel free to reach out again to keep us posted on your progress. I'm here to help you in any way I can. Keep safe always.

spannerinthework · ‎April 13, 2023

Thanks for that, I have updated and it is now sorted. I did check for updates earlier, but could not see any.

Carneil_C · ‎April 13, 2023

You're always welcome, @spannerinthework.

I'm glad the steps above resolved your issue with your mileage tracker disappearing from the app.

The Community always has your back if you require additional assistance with QuickBooks Online.

Take care, and have a fantastic day!

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I have started using Quickbooks online this week, and have been using mileage tracker, however today it has disappeared from the app, any ideas why?