I haven't got access to Quickbooks workforce admin settings on my desktop! Is there a reason for this?

We can work together to troubleshoot your browser so you'll have access to admin settings in QuickBooks Workforce, @jwrcatreasurer.

Before doing so, could you please specify which admin settings you need to access in QuickBooks Workforce? Understanding this will help us diagnose the issue more accurately and offer a precise solution. 

If this is your first time setting up QuickBooks Workforce and you're having trouble accessing certain settings, we can clear the browser's cache to rule out the possibility of a browser issue.

First, open your account in an incognito window using these shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

Once resolved, you can either return to your regular browser to clear its cache or switch to a different compatible one. Sometimes, there could be a temporary issue with QBO or the window you're using.

If you’re referring to something else, we'd appreciate any additional details you can provide so we can better understand and address your concern.

Furthermore, check out this article if you need guidance on managing timesheets for your team in QuickBooks Workforce: Track time for your group or crew in QuickBooks Workforce.

The Community team is here to assist you every step of the way if you have other questions about admin access to QuickBooks Workforce. Just let us know in the comments below, and we'll be quick to respond. Have a wonderful day ahead.

Thank you for your help, which is much appreciated. First of all, I am working in windows browser so not sure if that makes a difference. secondly, Quickbooks Workforce isn't even visible on my Quickbooks version including payroll. Thirdly I am the only person with access to Quickbooks therefore I will need full access to Workforce. Fourthly, I am setting up Workforce for the first time. At present they are unable to activate the invitation. 

Hi there, @jwrcatreasurer.

I'd love to help you access your QuickBooks workforce admin settings, but I need more information to help me get on the same page. Would you mind telling me what admin settings you'd like to access in QuickBooks Workforce?  Your cooperation is greatly appreciated as it will provide us with a solution.

Workforce is a feature within QuickBooks Online (QBO) that helps manage employee time tracking and scheduling. It allows businesses to track worker time efficiently.

If you aim to access the workforce, you can invite yourself to QuickBooks Workforce to get an email notification and know that your pay slips and documents are ready to view, print, and download. But before you can do this, you have to invite yourself via email first.

Moreover, if you have a different goal in mind, please feel free to add a reply, and we will gladly assist you with your queries. 

Once everything is set, here's an article you can check to learn how to see and print your pay stubs online or in the Workforce mobile app. You can also see your time off balances and year-to-date pay: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

In addition, to handle your employee information efficiently in QBO, feel free to browse this help article: Add, and update an employee record in QuickBooks Online. 

You can always tap me if you have additional questions about managing your workforce in QuickBooks Online. Take the best care always and have a wonderful weekend ahead, @jwrcatreasurer.

Hi, thank you for your assistance in this matter. However, the point I am trying to make is I do not know what the admin settings are because they do not appear in the payroll menu. Therefore, I am unable to say what admin settings I would like to access. Apologies for being a pest>

Hi jwrcatreasurer, thanks for getting back in touch with us here

When you invite an employee to QuickBooks Workforce, they create their own account and have control over their user ID, personal information and security settings.

If you don't see the options listed on our guide to invite your employee, please begin a live chat with a member of our support team. They'll have access to set up a screen share with you where they can guide you through the settings. 

Our live messaging is available 8.00 AM - 10.00 PM Monday to Friday, 8.00 AM - 6.00 PM Saturday & Sunday. Thanks again.