I have the information you need to resolve issues when adding expense transactions by taking a photo of your receipts, gk-electrical. Allow me to add some troubleshooting steps so you can overcome the tax calculation error.
QuickBooks Online app accumulates a significant amount of cache during its operation on your device. These data can get corrupted, leading to unexpected behavior affecting your experience when adding an expense transaction.
To get this resolved, you can proceed to these steps if you're using an Android device:
- Head to your device Settings.
- Click on Apps. Although it varies by device.
- Select the QuickBooks app from the list.
- Choose Storage, then clear data.
If the issue persists, uninstalling and reinstalling the application can also help address app-related concerns.
On the other hand, please know there's an ongoing investigation regarding the error message you receive if you're using an iOS device. Rest assured that our product engineers are working diligently to resolve this matter. Since we currently don't have the exact timeframe for resolution, I recommend contacting our customer support team during their support hours. They will add you to the list of affected users to receive timely updates regarding the investigation via email.
In the meantime, you can enter an expense transaction through the web or your device browser. It also allows you to upload receipts and bills from your computer. For more information, refer to this article: Enter and manage expenses in QuickBooks Online.
On the other hand, you might want to scan this material to learn about the different supported features in the mobile app that you can utilize in managing your business finances: Compare mobile app features.
Consider tagging us with your replies in this thread if you have questions about adding expense transactions using the QuickBooks Online app. We're here to lend a hand.
