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accounts210
Level 2

I'm seeing this message for the last 4 hours "Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (102)" ..will this resolve?

 
5 REPLIES 5
GeorgiaC
QuickBooks Team

I'm seeing this message for the last 4 hours "Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (102)" ..will this resolve?

Hi accounts210,

 

 

The 102 error usually means we are temporarily unable to connect to your bank, either due to technical difficulties or maintenance with the banks website,or a server issue with the data transfer between us and the banks. The error usually self-resolves within 24-48 hours, but it's worth trying the update again after a few hours in an incognito (private browsing) window.

 

Can I check what bank you are with?

 

 

Thanks 

accounts210
Level 2

I'm seeing this message for the last 4 hours "Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (102)" ..will this resolve?

Im with HSBC, the error has occurred for the previous 48hrs as I know. Still waiting for it to work.

GeorgiaC
QuickBooks Team

I'm seeing this message for the last 4 hours "Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (102)" ..will this resolve?

Hi accounts210,

 

Thanks for getting back to me. Please try clearing the cache on your browser following the steps here, then close and re-open the browser before attempting an update.

 

Are you able to sign into your banks website? If you are able to sign in successfully please confirm that you are able to view your account summary and transactions without any problems, and look for any message, notification or alert from the bank indicating something isn't working as it should be.

 

Thanks Smiley Happy

accounts210
Level 2

I'm seeing this message for the last 4 hours "Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (102)" ..will this resolve?

Hi,

 

I can log into the bank and see my HSBC accounts no problem.

 

I've also tried what you suggested in an incognito window and the error still occurs.

 

 

 

 

JamesC
QuickBooks Team

I'm seeing this message for the last 4 hours "Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (102)" ..will this resolve?

We have had some reports of intermittent issues with HMRC over the course of today - Perhaps leave it overnight, and if still no luck:-

 

Call our support teams on 0808 234 5337 so we can escalate this to our banking engineer team for further investigations

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