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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

I need help change my phone number

I need help change my phone number as I have changed my old number
QuickBooks Team

I need help change my phone number

Welcome to the Community, @Sanad.


I'm here to help you update your phone number in QuickBooks Online.


If you're trying to update the phone number from the Intuit Account Manager, you can follow the steps below:


  1. Go to and sign in using your QuickBooks Online account.
  2. Click the Sign in & security tab.
  3. Select the Phone section, then edit it to the new number.


On the other hand, if you want to change it inside QuickBooks Online, follow these steps instead:


  1. Go to Settings ⚙ and select Accounts and settings.
  2. Select Company, then ✎ Edit in the Contact info section.
  3. Enter a Company phone number as it appears on your sales forms.
  4. Click Save, then select Done.


If you need help updating your business and contact information, you can check this article: Change your business name, contact info, or Companies House Registration Number (CRN) in QuickBooks O....


Need to create your invoices after updating your contact details? This article can help you with the process: Create invoices in QuickBooks Online.


Please feel free to reach out to me anytime if you have questions about updating your phone number. I'm always here to help. Have a great day.

Level 1

I need help change my phone number


I have changed the phone number I used to sign in to QuickBooks. Each time I try to update it, a code is sent to the old number. I have gone through the process of reactivating my account and provided a copy of my passport and all the required information, but my case has been rejected. Please help.

Thank you.


I need help change my phone number

Hi there, sanad.


Make sure to submit a high-quality photo or a scan of your passport to avoid rejection of the document. This helps you successfully change your phone number.


  1. Go to this link: Proof of Identity form.
  2. Under What do you want to update? field, choose Phone number.
  3. Enter all required details and make sure to provide the correct new phone number.
  4. Click Continue and follow the on-screen instructions to complete the process.


Once your phone number is updated, you'll receive a notification. You can set up two-step verification with your new number. Here's how:

  1. Go to Sign in & security
  2. In the 2-step verification section, turn on the feature. 
  3. Set up the verification process. 
  4. Ensure your phone number is correct and choose how you want to verify your account.
  5. Complete the process. You will also receive an email confirming your security preference update.


If your documents are still being rejected despite providing a high-quality photo or scan, please give us a short call so we can further investigate. Our support team will help you determine the main cause of the rejection.


I'm also sharing this article for more details on managing your account information and handling the account update process: Secure your Intuit Account and prevent lockout with extra verification methods.


We're always available to assist with your QuickBooks concerns, especially if it's related to your account information. 

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