I still cannot send my invoices due to an error re payment options. I have enquired twice about this and been told it's being fixed but it still doesn't work. Any news?

I have entered payment details and a logo but they don't show up on my invoice. I have had two long customer service conversations about this and they just tell me it's being looked into and is a known fault. Surely this is the most basic thing an accounting package should be able to do? Has anyone else had this issue?