Hello, usersales8.
Thank you for reaching out to the Community. As much as I love to help you since the community has limited access to pull up your account for security reasons. I would encourage you to please contact our customer support team. They look into the issue further by using their appropriate tools and able to verify for any refund qualification. Here's how to get in touch with them:
- Go to the Help icon.
- Choose Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Select I still need a human, then click Contact us.
- Choose a way to connect with us.
Keep in mind some options are only available at certain times. You can contact us every Mondays to Fridays from 8:00 AM to 10:00 PM. Then, until 6:00 PM every Saturdays.
If you need anything else, please post a comment in Community. We are here to back you up. Have a good one!
