Hello there, Melissa. Does the page not load at all, or does it freeze? This can happen if the pop-up windows are being blocked. Let's troubleshoot this.
If you're using Google Chrome, go to More > Settings. Under Privacy and security, click Site settings, then select Pop-ups and redirects. Choose the option to allow to send pop-ups or use redirects. To enable pop-ups for QuickBooks, select Add next to Allowed to send pop-ups, enter qbo.intuit.com, and click Add.
If you're using Firefox or Safari, please visit this article for further guidance: Why doesn't anything happen when I select a button or link?
If it still doesn't work, try refreshing the page, logging out and back in, and then reconnecting the app again.
If the issue persists, use an incognito window or switch to a different supported web browser to see if it's a browser-related conflict. If the problem is resolved there, make sure your primary browser is up to date.
For any additional questions or clarifications, click the Reply button below.
