Invalid phone number On my invoice work info.

I understand how crucial it is to edit your invoice work info, and encountering issues with this can be quite disheartening, @Matt Timer.

Upon checking, we have an ongoing investigation regarding an invalid phone number error showing through invoice edit work information. Rest assured that our engineers are aware of this problem and are taking steps to resolve it. 

In light of this, I suggest contacting our QuickBooks Online (QBO) Support Team to have your account information added to the list of affected users. This will ensure that you receive updates on the status of the investigation.

Here's how: 

1. Navigate to Help (?) and click Contact Us.
2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
3. Enter “talk to a human”, then select Continue.
4. Choose Have us call you or Chat with us.

Furthermore, you'll want to learn how to manage your transactions and invoices in QBSE. Feel free to review this reference for more details:  

• Add products and services to an invoice and send it to your customers
• Manually add transactions in QuickBooks Self-Employed.

Thank you for bringing this to our attention. We're eager to assist you and sort out any QuickBooks-related concerns so you can focus on your business without interruptions.

The QB assistant does not recognise this request (to add to list of affected users - invoice template does not accept my phone number) how else can I report? 

Thanks 

Hi Sue 1, thanks for joining this thread - you can reach our chat team for QuickBooks Self-Employed on this link to report the issue. :)

I tried your suggestions to talk to somebody. And it doesn't work. I need to talk to somebody.

This programme is infuriating. I just want to edit my invoice info. I'm not asking for much.

Hi Matt, sorry for the annoyance caused by this. Our UK chat service is live, meaning you should be able to access this on the link above. 

Is the specific error that you receive  "We couldn't save your information. Please try again. Invalid phone number" and do you experience this on more than one web browser and network (e.g. mobile data and Wi-Fi)?

It's on the app and my PC. The same problem

I also have a big green badge on my screen that covers most of it. I can't get rid It

The other error message

The badge

Thanks Matt Timer, the logo appears to be a display issue when viewing the Community on a browser app. So that we can investigate these further, please see & respond to the email sent today. We'll then continue to get back to you there. :)