Hi, The latest batch of reminder emails that I've just sent no longer seem to be able to swap out the [Invoice No.] tag for the actual invoice number. This means that the customer sees something like:
I just wanted to send you a quick reminder regarding invoice [Invoice No.] which is now due.
I just wanted to send you a quick reminder regarding invoice 123456 which is now due.
This seems to only affect reminder emails as normal invoice sends seem to show the correct invoice number.
Glad to see you here in the Community, @neil-brooks.
To show the invoice number in the reminder email, we need to select the Form name option in the invoice template in QuickBooks Online (QBO).
Then, try printing your invoice and check if the invoice number shows up. Here's the link: How to email or print an invoice.
I've also added this article about customizing invoices in QBO. It contains complete information on how to change the layout, design, and data fields that show on the invoices: Customise invoices, estimates, and sales receipts in QBO.
Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!
The invoice itself is ok, its the email message thats incorrect.