Hi there, cpep19. Receiving the invoice email confirms the transaction was created and sent from QuickBooks. When it doesn’t appear under the customer right away, it’s often because the invoice list is filtered by Date or Status, or the transaction may have been saved under a different customer profile.
To review your invoices, go to Sales, then select Invoices. Check the Date and Status filters to ensure the list isn’t narrowed down unintentionally. You can use the Search option to enter the invoice number for quick access to the transaction. If the invoice is still missing, review the Audit log to see recent activity and confirm if the invoice was created, sent, or deleted.
If you have any additional questions, please feel free to revisit this thread.
