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martyn yemm
Level 1

Invoices not being emailed

The last few invoices I've sent haven't been received by a customer. I've previously emailed them over to this company with no issues. I resent the invoices to my own email address to see if there was an issue their end, but I've not received them either

3 REPLIES 3
Ashleigh1
QuickBooks Team

Invoices not being emailed

Hi Martyn Yemm, 

 

Have you checked in your spam or junk inboxes to make sure they have not been sent there instead of your actual inbox? Let us know how you get on. ^Ashleigh 

martyn yemm
Level 1

Invoices not being emailed


@Ashleigh1 wrote:

Hi Martyn Yemm, 

 

Have you checked in your spam or junk inboxes to make sure they have not been sent there instead of your actual inbox? Let us know how you get on. ^Ashleigh 


Spam,  junk, etc were the first things I checked. It appears the emails just aren't being sent

Rose-A
Moderator

Invoices not being emailed

Hello, martyn yemm.

 

So far, we haven't received similar issues reported. Let's run some basic troubleshooting steps to isolate the problem. We can start by accessing QuickBooks Self-Employed account in a private window. This usually resolves any browser-related issues.

 

Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl Shift N.
  • Mozilla Firefox: press Ctrl Shift P.
  • Internet Explorer: press Ctrl Shift P.
  • Safari: press Command Shift N.

If you're able to email and receive the invoice via the private window, let's clear the browser's cache on your regular web browser or you can press CTRL+Shift and Delete key on your keyboard altogether.

 

 

However, if the problem persists, I'd suggest getting in touch with our QuickBooks Self-Employed Support to have this investigated. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

 

Please let me know if you have any other questions. I'm always here to help and provide you additional assistance. You have a wonderful day!

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