I appreciate your reaching out to us, Samantha. I'll connect you with the relevant contact to resolve the issue you're experiencing with your invoices.
We'd love to help you but since we don't have the tools to pull up your account, I recommend you keep in touch with our Support Team to provide you with the right fix to your concern.
Here's how to contact the support team:
- In your QuickBooks Online (QBO) account route your cursor to the upper right corner and select Help (?).
- Select either tab to get started
- * Assistant: Type a question or something you need help with or Talk to a human if you need further help.
- * Search: You can search the knowledge base directly in QBO, or choose to contact us and select a way you want to connect:
- Start a chat with a support expert.
- Get a callback from the next available expert.
On the other hand, I'll be sharing this article that will help you personalise your sales forms in QuickBooks: Customise invoices, estimates, and sales receipts in QuickBooks Online
Don't hesitate to come back to this thread if you have other QuickBooks-related concerns. I'm more than happy to help. Have a good one!
