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You can troubleshoot your iPhone to restore the Profit and Loss report page, @info2159. Below, I'll guide you through the process.
To begin, please make sure your app is updated. Once confirmed, we can refresh the mobile app's data to ensure it resolves the blank page issue. This process will also eliminate any problems and ensure the program runs smoothly. Here are the steps to follow:
Additionally, you can reset the app to its default state in your device settings. The stored cache can cause unusual behavior in the QuickBooks app. Here's how:
After refreshing, restart your mobile phone and check if the profit and loss page is working again. Alternatively, you can uninstall and reinstall the mobile app to ensure you have the latest version of QuickBooks.
You can also check this resource to help you filter your accounts, customers, or the layout of your report: Customise reports. (Although it's a QBO article, the process is also applicable for QuickBooks Solopreneur/Sole Trader)
You can tag me in the comment section if you have any other concerns about the Profit and Loss report. I'll be around to further assist you.
Hi Tried all that you said and it’s on the main menu I can click expenses just opens a blank screen, profitably opens blank screen ??
Your efforts in addressing the issue are highly appreciated, @info2159. I understand the urgency of resolving this odd behavior, and we aim to ensure everything is set up for optimal performance using the QuickBooks Self-Employed (QBSE) mobile app.
Since you have already performed the suggested troubleshooting mentioned by my colleague, it would be best to contact our live Technical Support Team. They have the necessary tools and expertise to assist you further and get your app functioning correctly. We take these matters seriously and are committed to helping you resolve this promptly.
Here’s how you can reach them:
To ensure timely assistance, please check our support hours mentioned in this resource: Get help with QuickBooks products and services.
In the meantime, you can access your QuickBooks account via a web browser to continue managing your expenses. Check out this article to ensure they are correct and organised: Categorise transactions in QBSE.
I hope the steps provided help you successfully manage business operations without delay. If you need additional assistance utilizing the QBSE mobile app for an iOS device, please don’t hesitate to write a reply below. We're always here to support you every step of the way!
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