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Bust That Dust
Level 1

Is anyone else having issues with the mobile app since it updated on andriod?

Unable to view/create/send invoices. Shows error message saying unable to connect to server.

1 REPLY 1
NerbynMaeI
QuickBooks Team

Is anyone else having issues with the mobile app since it updated on andriod?

Let me connect you with our Live Support team, who can assist with resolving the issue of being unable to manage invoices on the updated Android app.

 

They can securely investigate the root cause of the issue, whether it's related to a system update or a possible glitch, and provide prompt solutions. Our dedicated team is here to ensure your problem is resolved quickly and seamlessly, so you can get back to business without interruptions.

 

 

Here's how you can reach them:

 

  1. Navigate to the (?) Help menu.
  2. Select the Search tab and search for questions or keywords.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Chat with us or Have us call you.

 

To ensure timely assistance, here are our support hours:

 

  • Callback times: Monday to Friday, 8:00 AM to 6:00 PM
  • Live chat: Monday to Friday, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM

 

In the meantime, you can access your QBSE account through a mobile browser, which allows you to manage your invoices.

 

Please don't hesitate to reach out if you have any further questions.

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